BOOKING & CANCELLATION POLICY
Booking Terms and Conditions
Check-In Time 03:00 PM | Check-Out Time 10:30 AM
You are free to check-In at any time from 3:00pm. You will receive an email with the PIN to your key safe prior to check-in. Please contact us by emailing firstname.lastname@example.org if you have not received your entry PIN email 3 days prior to check-in and we will re-send.
Babies: Babies (up to 1 year old) can stay in your room for no additional cost - just bring your own travel cot and bedding.
Damage: Please let us know of any damage immediately so that we can aim to repair as soon as possible. Spillages are more easily rectified as soon as they are dealt with. Any significant damage may result in an additional charge for replacement, repair or specialist cleaning.
Communications: Mobile Phone coverage may be limited due to our location. Free WiFi is available for guests but may be slow at peak times.
Pets: As we are surrounded by farm animals and open farm land, dogs and pets are not permitted with the exception of guide dogs. Please inform us if you are bringing a guide dog. Anyone arriving with a dog or pet will be asked to leave and the booking may be cancelled without refund.
You, as the person making the booking are responsible for all members of your party. You must be at least 18 years old at the time of booking.
Smoking: We operate a strict no smoking policy throughout the accommodation and grounds, smoking is only permitted in the patio area outside. An ash tray is provided. Please use it.
Fireworks: Fireworks and Chinese lanterns are not permitted at any time due to our location within a farming community.
Noise and disturbance. Please consider other guests and our neighbours. Guests are asked to minimise noise especially between 10pm and 8am.
Liability: We do not accept any liability for theft or damage to your property or injury to you (or other members of your party) whilst staying at the property, unless caused by our negligence. Vehicles are parked at your own risk.
Insurance: In your own interests you are strongly recommended to take out adequate insurance cover against personal accident or injury, or loss and breakage of personal property and equipment, and any cancellations.
Keys: Please return your keys to your key safe on departure. Loss of keys will result in an additional charge of £20.00 to enable new keys to be cut.
Where a deposit has been taken, full payment is required 2 weeks prior to check-in. Payment can be made by credit/debit card by calling us or sending a cheque to The Held, Cefn Cantref, Brecon, Powys, LD3 8LT.
Non-payment 2 weeks prior to check-in may be treated as a cancellation of your booking.
For cancellations more than two weeks before the date of stay, please contact us for a refund of the deposit less £15 admin fee.
For shorter notice cancellations within 2 weeks we will attempt to re-let the room(s). If we are unable to re-let the room(s) we will have to charge for the total of your stay.
Check that you have valid personal travel insurance to cover the costs of cancellation in the event of poor weather, ill health etc.